Privacy policy

At Ellivio ("we," "our," or "us"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit ellivio.shop.

1. Information We Collect When you place an order or interact with our website, we may collect the following information:

  • Name, email address, phone number, and billing/shipping address
  • Payment information (processed securely through our payment provider)
  • Order history and purchase details
  • Device information, IP address, and browsing behavior on our site

2. How We Use Your Information We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to customer service inquiries
  • Improve our website and shopping experience
  • Send promotional emails (only if you opt in)

3. Sharing Your Information We do not sell or rent your personal information to third parties. We may share your information with:

  • Shipping carriers to fulfill your orders
  • Payment processors to complete transactions
  • Service providers who assist in operating our website

All third parties are required to keep your information confidential.

4. Cookies Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect some website functionality.

5. Data Security We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

6. Your Rights You have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications at any time

To exercise these rights, contact us at support@ellivio.shop.

7. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

8. Changes to This Policy We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated date.

9. Contact Us If you have any questions about this Privacy Policy, please contact us:

📧 Email: support@ellivio.shop
📞 Phone: +1 (929) 548-5973
🏢 Address: 220 Miriam St, Bronx, NY 10458, United States
🕐 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)